Setup and operations teams ensure complete coverage.Whether you’re just getting started with OriginatorDirect, or you’re a seasoned subscriber, our dedicated service teams have you covered. A special Setup Project Team makes integrating our advanced technology completely seamless. And before you pull your first report, you’ll be introduced to a team of Ongoing Technical Support Representatives that’s dedicated to keeping your production processes running smoothly. The best part? It’s all FREE.
Free training & daily supportWe've engineered all of the OriginatorDirect user interfaces to be intuitive and easy-to-use. But we understand that you can’t afford a big learning curve when you’re switching to a new credit technology. That’s why we provide every OriginatorDirect subscribing CRA with a comprehensive onsite or web-based training program, as well as updates when new features or products are added. A special OriginatorDirect service hotline ensures that you’re never more than a phone call away from the answers you need.
Getting started is easy. And it’s even easier if you’re an existing Informative Research Affiliate. Your customers can keep their existing account numbers and passwords for all your lender connections. We’ve even built a quick setup feature that assigns product pricing with the click of a button!
Hassle-free customer migration When you move your customers over to your OriginatorDirect portal, you can do it with confidence, because you know it will work right – every time. Since it’s an extension of the same technology that provides reliable, hassle-free service to Informative Research and its affiliates, you can expect the same consistency and high performance for all of your transactions.
Although OriginatorDirect contains powerful tools that enable you to resolve customer issues (LOS, re-issues) on your own, we’re still behind you every step of the way.
OriginatorDirect’s experienced Technical Team is standing by to help you with any and all of the transactions processed through our system.
"More
satisfaction,
less
phone
time.""My incoming service calls have dropped significantly. With OriginatorDirect my customers get real-time online order status - they're satisfied and I spend less time answering the phone."
