Your customers get premium access, and you get the credit.OriginatorDirect lets your business painlessly adopt advanced, high-performance credit technology, and make it all your own. But more importantly, it enables you to deliver accurate, lightning-fast service through a professionally-branded portal that impresses and satisfies your customers.
Self-serve password resets/remindersWhen your staff spends too much time answering customer requests for new passwords or reminders, your productivity suffers. OriginatorDirect’s self-service password features allow your customer to set reminders, or request temporary passwords with the proper account information.
OriginatorDirect shows your customer the real-time status of any supplemental order. This feature promotes customer self-service, and lowers the volume of status inquiry phone calls to your staff. The same order information feeds into daily operating reports that help you more efficiently manage your resources and your business. (view screen)
Single-order sourcing for mortgage-related servicesIt’s a mortgage credit platform, but it’s also your customer’s single source for all the extras: multi-lingual reports, special use reports (i.e., reverse mortgage credit reports), borrower tradeline verifications ('supplements'), flood determinations, automated property valuation and more. As new products and services are added to the OriginatorDirect system, your originators get instant access to them, and your revenue opportunities increase.
Frequently, differences between the merge results delivered by your technology provider and those re-issued to Fannie Mae can result in customer confusion and concern. OriginatorDirect eliminates this problem by providing merge logic consistency. With our system, borrower information is always subjected to the same merge, no matter where the file ends up.
"Making
customers
happy.""The direct-to-customer e-mail feature saves our production staff from 'toggling' back and forth between e-mail platforms. More importantly, it improves my customer communication and satisfaction."
